NOVANAD Privacy Policy+

1. Introduction

This Privacy Policy describes how NOVANAD+ (hereinafter: "we", "us", "our") collects, uses, stores, and protects the personal data of users (hereinafter: "User", "You") when using our website, services, and communication channels.

Our goal is to ensure the highest level of privacy protection and transparency in accordance with applicable laws, including:

• Law on Personal Data Protection of the Republic of Serbia
• General Data Protection Regulation (GDPR), where applicable

By using our website, you confirm that you are familiar with this Privacy Policy.

2. Data We Collect

2.1. Personal Identification Data

• First and last name
• Email address
• Phone number
• Address

2.2. Medical and Health Data

• Information you voluntarily provide during consultations or scheduling
• Data relevant for the administration of NAD+ therapy
• General health data (only with your consent)

Note: This data is treated as particularly sensitive and processed with an increased level of protection.

2.3. Website Usage Data

• IP address
• Device and browser type
• Location (general, imprecise)
• Pages you visit
• Time spent on the website

2.4. Data via Cookies

• User preferences
• Behavioral analytics
• Marketing data (if you have given consent)

3. Method of Data Collection

We collect data:

• Directly from you (forms, scheduling, contact)
• Automatically (through cookies and analytics)
• Through communication (email, phone, WhatsApp, etc.)

4. Purpose of Data Processing

4.1. Service Provision

• Scheduling NAD+ therapy
• Communication regarding treatment
• Organization of medical staff visits

4.2. Improving User Experience

• User behavior analysis
• Website optimization

4.3. Marketing and Communication (with consent)

• Sending information about services
• Educational content
• Promotional campaigns

4.4. Legal Obligations

• Record keeping
• Cooperation with competent institutions

5. Legal Basis for Processing

Data processing is based on:

• Your consent
• Contract performance (service)
• Legal obligations
• Legitimate interest (service improvement and security)

6. Sharing Data with Third Parties

We do not sell your data.

Data may be shared exclusively with:

• Medical staff involved in providing the service
• IT and hosting partners
• Analytical tools (e.g., Google Analytics)
• Marketing tools (with consent)
• To competent authorities when legally required

All partners are obliged to protect your data in accordance with the law.

7. Data Retention

We store data:

• As long as necessary to provide the service
• In accordance with legal deadlines
• Until consent is withdrawn (where applicable)

8. Data Security

We take all reasonable technical and organizational measures:

• SSL encryption
• Protected servers
• Limited data access
• Internal protection protocols

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies for:

• Website functionality
• Analytics
• Content personalization
• Marketing (with consent)

Users can manage cookies via their browser at any time.

10. Your Rights

You have the right to:

• Request access to your data
• Rectify inaccurate data
• Request data deletion
• Restrict processing
• Withdraw consent
• File a complaint

To exercise your rights, please contact us at: info@novanad.rs

11. International Data Transfer

In certain cases, data may be transferred outside Serbia/EU (e.g., cloud services).

In such cases, we ensure:

• Standard contractual clauses
• Adequate level of protection

12. Protection of Minors

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors without parental/guardian consent.

13. Medical Disclaimer

Data collected through the website does not constitute medical advice.

All therapy is conducted exclusively under the professional supervision of qualified medical personnel.

14. Changes to the Privacy Policy

We reserve the right to amend this policy at any time.

All changes will be published on this page.

15. Contact

For all privacy-related questions:

+381 65 90 98888
info@novanad.rs

16. Transparency and Trust

Our approach to privacy is based on:

• Minimal data collection
• Clear purpose of processing
• User control
• Medical and ethical responsibility